Cancellation Policy

Private Lessons: A full refund or credit is available for cancellations a minimum of 48 hours before the scheduled booking. A 50% credit towards a rebooking is available for cancellations between 48 and 24 hours. As we carefully schedule and arrange our daily bookings to accommodate our clients, and we can not fill last-minute cancellations, any cancellations of less than 24 hours will be billed the full fee, with no refund, credit, substitution or "makeup" options. 

Group Classes: Full Refund up to 7 days before the start of class. Between 7 days and 48 hours: full credit to apply to future classes or can be applied towards Private sessions. Less than 48 hours' notice: we will most likely not be able to fill your reserved class spot and a cancellation fee of $125 will apply, the remainder can be used as a credit. Once the class has started there is no refund, credit,  "future make up" or substitution option available for any classes missed, but the homework will be shared with you. If you are not sure if your dog is suitable for a group class, please ask before booking! We highly recommend a private lesson to assess suitability and answer any questions you may have as well as to bridge any gaps if you have missed a group session.

Day Training: All sessions are pre-arranged and will run rain or shine.  We appreciate that clients realise that the trainer's time is very valuable. If your dog can not attend the pre-scheduled Day training session, we will not be able to fill your appointment time slot once it is reserved exclusively for you and we regret that we can not offer any cancellation options or a refund, credit, "makeup" or substitution option. 

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